Turn your members into your best acquisition channel.
Trusted by professional associations • Executive education programs • Premium community platforms
Heard specializes in helping unlock community-led growth—where engaged members drive referrals, renewals, and revenue.
The Problem.
You built something people wanted.
The first engagements were magic. Then:
Event registrations start declining
Members stopped participating
Renewals started to drop
You’re working harder than ever, but something’s off.
You can't pinpoint what's wrong. It's exhausting.
So, what’s actually happening?
“Our retention rose from 58% to 95%, tripling annual revenue through renewals and new sponsorships.”
HeardAI - we’ve built something different.
Every engagement includes our proprietary voice feedback system—so you finally hear what members actually think (not what they type in surveys).
About Heard.Social
Heard is a community operations + experience design consultancy that builds programs, journeys, and feedback systems for high-value membership organizations.
Notable Track Record
Grew retention from 58% to 95%, tripling annual revenue.
Scaled cohort programs 5x in six months.
Managed communities from 600 to 4,300 members.
Advised a 100k+ network on global program strategy.
I’ve built everything from intimate peer circles to 3-day summits for High Net Worth Individuals.
The format changes, but the approach doesn't: members are humans with real needs, real frustrations, and real reasons for staying or leaving.
My role is to help you hear them.
“One of his strongest traits is proactively identifying where to plug in and what we should be thinking about, often before we realized it ourselves. That’s rare in advisory work.”
Who This Is For
🏛️ Association Executives Managing 200+ member professional societies or trade associations. You're facing slipping renewals, sponsors asking questions.
🎓 Executive Education Directors Running cohort-based programs at business schools or leadership institutes. Your completion rates are slipping or alumni aren't returning.
🚀 Community Platform Founders Building premium membership communities ($500+/year). Churn is killing your unit economics and need better metrics.
If you suspect the issue is retention but everyone keeps talking about acquisition—you're in the right place.
Especially If:
You're planning to lean into IRL experiences in 2026 • Your seeing flat growth despite strong efforts